Whether it's a payment issue, an account question, or confusion about a game — 0000bet's Help Center has the answer. Talk to us in Bangla any time, day or night.
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0000bet Chittagong — Mobile Casino & Support Services
The questions we get asked the most.
The most important topics explained in detail.
Log in → select "Deposit" → choose bKash → enter the amount → send to 0000bet's payment number → provide the reference code → confirm. Funds are usually credited to your account within 2 minutes.
Click "Withdrawal" on your dashboard → select amount and method → verify your mobile number → enter OTP → submit. You'll receive your funds within 5–15 minutes.
Go to Settings → Security → enable Two-Factor Authentication. You'll receive a code on your mobile each time you log in. With this enabled, unauthorized access becomes nearly impossible.
Download the APK file from 0000bet's download page → go to your phone's settings and enable "Install from Unknown Sources" → tap the APK file → once installation is complete, log in.
After your first deposit, the bonus is credited automatically. You can use your bonus balance directly for betting, but a 5x rollover must be completed before you can withdraw.
Before your first large withdrawal, upload a photo of your NID or passport. Go to Profile → "Document Verification" → upload your photo. Verification is typically completed within 1–3 hours.
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Check at a glance whether all services are running as expected.
| Services | Status | Last Updated |
|---|---|---|
| Payment gateway (bKash/Nagad) | Normal | 5 Minutes Ago |
| Live Casino | Normal | 12 Minutes Ago |
| Sports Betting | Normal | 8 minutes ago |
| Lottery system | Normal | 3 minutes ago |
| Mobile App | Update in progress | 20 minutes ago |
| Live Support | Online | Just Now |
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Issues can happen on any online platform — that's just the reality. When something goes wrong with a payment or your account, it's natural to feel anxious. 0000bet understands that feeling, which is why our help center is built to resolve problems as quickly as possible. Even at 3 in the morning, a Bengali-speaking agent is on 0000bet's live chat, ready to help you.
The most common issue we see is payment-related. "I sent money via bKash but my balance hasn't been updated" — this kind of question comes in every single day. In most cases, the reason is simple — either the reference number wasn't provided, or the funds were sent to the wrong account. Following the Help Center guide will help you avoid these mistakes. If you're still having trouble, come to live chat with your transaction ID and we'll have it resolved within 30 minutes.
Many users find the KYC process a bit of a hassle, but it's there to protect you. To complete KYC on 0000bet, you only need a photo of the front and back of your National ID card or passport. As long as the images are clear, approval usually comes through within 1–3 hours. Once KYC is done, your withdrawal limit also increases.
Many new players are unsure about Live Casino — how to play, whether the dealer is real, and what happens if they lose money. At 0000bet's Live Casino, real dealers run the games live via HD cameras. There are no computer algorithms here — just real tables and real cards. If a technical issue interrupts a game, your bet is automatically cancelled and your money is refunded. No losses on your end.
A common Sports Betting issue is: "My bet was placed but I didn't receive any winnings." This usually happens when a match is cancelled or abandoned and the bet is voided according to the rules. Under 0000bet's policy, the full stake for a voided bet is returned to you. If you haven't received it, contact support with your bet ID.
A quick note on app download and installation: the 0000bet app may not be available on the Google Play Store due to Play Store policies on betting apps. You'll need to download the APK file directly from our download page and install it manually. Before installing, go to your phone's settings and enable installation from "Unknown Sources" — this is a standard, safe process.
A common question we get is where to find information on promotions and bonus offers. You can view all active offers on the 0000bet rewards page. New offers are typically updated every Monday and Thursday. You can also turn on app notifications to get alerted the moment a new offer goes live.
0000bet is committed to responsible gaming. If you feel you're losing control over your play, please reach out to our help center. We can temporarily or permanently suspend your account, set betting limits, or activate self-exclusion on your behalf. These services are completely free and take effect within 24 hours of your request.
Any information you share when contacting support — account number, transaction ID, documents — is used solely for resolving your issue. It is never shared with any third party. For more details, Privacy Policy Read more.
Answers to common questions about the help center.